Center reception Hours and Etiquette
contact us: 134 Washington Street Norwell MA 02061
Email : [email protected]
Please call for appointment hours may extended to 7:00PM
Monday thru Friday : 9:30 AM - 5:30 PM call hour may be extended to 7:00 PM
Saturday : 9:30 - 4:00 PM
Arrive at least 15-30 minutes early so you can enjoy an unhurried transition
into the spa and shower if necessary. Arriving early affords us the opportunity to have you fill out any necessary paperwork in advance without it interfering with your treatment time. The spa starts and ends all treatments on time. If you are late, your treatment time will be shortened.You should exit the treatment room within 5 minutes of the service. Should you require additional relaxation time, enjoy the relaxation areas of the spa.
Cancellation Policy/Spa Credit and Refunds:
Please provide at least 24 hour notice when canceling or re-scheduling any services. A no call/no show may result in a charge up to full price of service to your account without further notice. Kyma reserves the right to request and hold credit card numbers for all appointments. No refunds for service or gift certificate purchases. (May be exchanged for equal purchase value service) No refunds for online purchases. Products may be returned for spa credit within 7 days of purchase. No refunds for products after 7 days.
Cell Phones Etc:
Please be respectful of other clients privacy and quiet time while in the spa. All cell phones should be silenced or shut off completely while in the spa. Cell phone use is prohibited in the spa. If in an emergency you need to use your cell phone, the front entrance foyer may be used for phone calls. Please also keep any conversation on the phone or otherwise to a low volume.
Gratuities are not included in pricing and are at the discretion of our guests. It is customary to tip therapists 20% or more of the full value of the treatment. For your convenience envelopes are provided at the front desk. If you receive multiple treatments, please tip each therapist accordingly. Medical procedures performed by a MD do not warrant a gratuity.
Gift cards make the perfect gift for your loved ones. Purchase one online here. Gift cards cannot be returned or redeemed for cash.
Eating & Drinking:
Try not to eat for at least an hour or so before a spa treatment, and avoid the consumption of alcohol all together on the day of a treatment. Drink plenty of water before and after your treatment to flush out any toxins released during your service.
Sharing the center:
While enjoying the sauna or steam, it is proper etiquette to sit on your towel and to wear the plastic shoes provided by the center. Women and Men should not shave in the bathrooms or steam rooms. Robes & Sandals are provided for your comfort and privacy. Please be respectful of others and always remain appropriately covered in common areas.
The center is meant to be a place of relaxation and quiet, so it is best to not to bring children under the age of 16 unless prior arrangements have been made with the director - please call in advance of treatment. Absolutely no children are allowed to be present for any medical or laser treatment appointments.
Communicating Your Preferences:
All aspects of treatment can be modified to your taste: amount of light, music level and whether or not you choose to have a conversation or enjoy the treatment in silence. During a massage, let the therapist know if the pressure level is what you prefer. During body treatments or facials feel free to ask questions about the products, procedures or expectations of the service. If any part of your experience is unsatisfactory, first tell the therapist. If the response is not helpful, speak to the director of the center.
Medical Conditions or Allergies:
Inform the spa before booking a service of your medical condition or allergic concerns so we may help select the right service for you. Some services may have contraindications for who should receive them. Massage treatments are generally performed with hypo-allergenic, unscented, all natural and organic paraben-free products.
You may request a specific Therapist while booking an appointment. We cannot guarantee that we will have your request available at all times. All Spa employees are trained to respect the privacy of our guests and to create a comfortable, relaxing environment for all.