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KYMA Policies



In order to ensure that you obtain your desired appointments, we recommend scheduling your appointment as far in advance as possible to ensure availability. To accommodate your desired appointment a credit card is required at the time of booking to guarantee your reservation.  We hold this information as part of our cancellation policies and only make necessary charges to your account on the date of your scheduled service. Details of our cancellation policy are provided below.

*Please notify us of any allergies or sensitivities to aromas or ingredients when you schedule your appointment.




Cancellation Policies and Fees:

Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa's scheduling policies.  Should you need to cancel or reschedule, please notify us at least 24 hours in advance.

Any cancellations with less than 24 hours of notice are subject to a cancellation fee amounting to the cost of the scheduled service. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason.  When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. 


When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card to guarantee a reservation so please have your credit card ready when booking. You will not be billed unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment.


Cell Phones:

We kindly ask that you turn your cell phones  to vibrate upon arrival and to remember to speak in your very soft spa voice once you enter the spa. Please inform your therapist should you need to make a phone call so that you may do so without disturbing other spa guests. Cell phone use may affect the length of your spa services.


Gift Certificate Policy:

Gift Certificates are available in any amount and may be purchased here at the center, by email and by phone at 781.871.4200. Out of town? Too busy?

No problem. We will mail your gift certificate to you. Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift certificates even if lost, misplaced or stolen.  Gift certificates cannot be redeemed as cash.



Gratuity is not included in the price of service or spa packages, customary tipping runs 15% to 20% but is, of course, at your discretion. You may tip the therapist in the room or upon check out at the front desk with cash or check only.


Prices and Services:

Prices and services are subject to change without notice.  We will do our best to keep our clients up to date on any changes that may occur but encourage all clients to inquire about pricing and available services when booking your appointment.



Your Groupon promotional value is redeemable only toward the Groupon service(s) purchased.  Your Groupon may not be combined with any other offer, promotion or discounted gift certificate.  The amount paid for your Groupon will never expire and can be applied towards the full value of the same select Groupon service(s).  If you no show to your Groupon appointment, your Groupon will be considered used and redeemed. 



Get in touch.


Reception Hours

Mon: Closed

Tues: 9:00am - 7:00pm

Weds: 9:00am - 6:00pm

Thurs: 9:00am - 6:00pm

Fri: 9:00am - 5:00pm

Sat: 9:00am - 4:00 pm
Sun: Closed

Call: 781.871.4200

Text: 617-895-9740

134 Washington Street  Norwell, MA 02061

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